Last Updated: 1 September 2026
1. General Policy
Thank you for purchasing your event ticket through odiesem.com.
Unless otherwise stated on the applicable event page, all event ticket purchases are non-refundable and non-transferable.
Customers are encouraged to review the event details carefully before completing their purchase.
2. Event Cancellation
If an event is cancelled by the organiser, customers may be eligible for a refund.
Where a refund is offered, customers will be provided with information regarding the refund process and applicable deadline.
3. Event Postponement
If an event is postponed, tickets may remain valid for the rescheduled event.
Where the organiser provides a refund option, customers may request a refund within the period specified by the organiser.
4. Duplicate Transactions
If you believe that you have been charged more than once for the same ticket or order, please contact us with your order number and relevant payment information.
We will investigate the transaction and, where a duplicate payment is confirmed, arrange the appropriate refund.
5. Failed or Unsuccessful Transactions
If payment has been deducted from your bank account but your ticket order was not successfully confirmed, please contact us with the relevant transaction details.
We will verify the payment status with our payment service provider and take the appropriate action.
6. Refund Processing
Approved refunds will normally be processed through the original payment method where reasonably possible.
The time required for a refund to appear in the customer’s account may depend on the payment gateway and the customer’s financial institution.
7. Contact Us
For refund-related enquiries:
Odies Event Management
Email: info@odiesem.com
Website: odiesem.com